Career Opportunity: Manager, National Programs



Potential. It exists in every kid. Yet many children and youth struggle with societal barriers and face adversities such as poverty, family instability, and identity-based discrimination. These adversities can negatively impact a young person’s future, limiting their opportunity to reach their potential. Big Brothers Big Sisters (BBBS) mentoring changes lives.

BBBS agencies have over 105 years of experience in creating, nurturing and empowering life- changing relationships for children and youth who face adversity. With the support of professional and qualified BBBS staff, trained volunteer mentors form impactful relationships that foster resiliency and ensure all young people have the opportunity to reach their potential.

Comprised of 100 member agencies serving more than 1,100 communities across Canada, each year BBBS agencies help over 41,000 young people access the transformative benefits of mentoring relationships. Our national office provides programs and supports to our membership agencies to assist them in their work with parents, caregivers, school communities, mentees and volunteer mentors. BBBSC is responsible for the successful delivery and coordination of multiple National initiatives that drive innovation, collaboration and service delivery across our network.  Learn more >


Big Brothers Big Sisters of Canada (BBBSC) is seeking a Manager of National Programs to join its dynamic Network Development and Members Services (NDMS) team. The Manager of National programs will assume responsibility for the day-to-day management of national projects, from inception to execution. The National Program Manager will also help to identify program and service gaps, as well as support cross team coordination for effective execution of national projects.

Working closely with the National Director of Partnership and Knowledge Integration, the responsibilities of the Manager of National Programs include:

  • Support national project alignment to the National Theory of Change.
    Communicate project and funder expectations to agencies so they are set up to succeed.
  • In collaboration with the National Director, co-design meeting agendas, coordinate guest speakers, learning opportunities and ways to spark collaboration across project agency sites.
  • Chair all remote meetings with agency sites across projects.
  • Build connections with agency sites, mobilizing resources if required.
  • Complete monthly reports/meeting notes for each project that summarize project progress, needs and direction.
  • Assist with action items stemming from project innovation or requests from individual agency sites.
  • Support with report backs to funders attached to each National Project.
  • Identify service delivery gaps and opportunities for innovation.
  • Contribute to funding proposal development to bring new projects to the network that align with the Theory of Change and fill identified gaps.
  • Weekly touchpoints with National Director; bi-weekly touchpoints with VP of Network Development & Members Services (and as desired in between).
  • Join team meetings and innovation sessions attached to the National Network Development & Member Services Team.

Glimpse into National Project Focus Areas

  • Scaling post-secondary education and employment readiness programs across the network.
  • Amplifying our National Theory of Change and volunteer recruitment innovations.
    Piloting service delivery models to support service continuity for rural and remote communities.
  • Enhancing volunteer recruitment for community-based enhanced 1:1 mentoring programs for youth at increased risk, with a focus on indigenous youth.
  • Creating an Equity Diversity and Inclusion training for the network in collaboration with National Youth Mentoring Advisory Council and Diversity Working Group.

We are looking for an individual who thrives in fast-paced working environments. To be successful in this role, you must be comfortable juggling multiple projects at one time and enjoy jumping from meeting to meeting. You find joy in working with others and have experience working with diverse populations (remotely and in person). You are comfortable facilitating a group through a meeting, ensuring principles of equity, diversity and inclusion are respected. You highly value engagement and love to listen, reflect and put group feedback into action. When you are faced with a challenge, you bring forth ideas for solutions. You are highly organized, analytical and follow through on commitments.

Required Skills and Experience

  • Minimum of 3 years’ project management experience.
  • Experience working within the child and youth social service sector.
  • Understanding of youth development research and promising practices in the field of mentoring.
  • Experience managing project workplans and budgets.
  • Solid computer skills in a PC environment with working knowledge of Excel.
  • Strong time-management skills and ability to meet deadlines under pressure.
  • Strong writing skills with experience writing project reports.
  • Working knowledge of evaluation and commitment to tracking key project outcomes.

Staff working for BBBSC provide support and service to all member agencies from coast to coast to coast; this covers six time zones. As a result, occasional weekend or evening work may be required. The successful candidate will work virtually from home and will be required to utilize Microsoft Teams to facilitate team meetings. Once travel is permitted, occasional travel will be required (to in-person team and agency meetings), and costs will be reimbursed by BBBSC.

BBBSC is a human-centered organisation that values its employees. We offer a competitive salary, benefits, and vacation package.

BBBSC is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled and other equity seeking groups to apply and self-identify. Language abilities, especially bilingualism (English and French), are considered an asset.

If accommodation if required during the hiring process, please inform the hiring committee once selected for an interview.

To apply for this job, please submit a resume and cover letter, by no later than February 5, 2021, through our Charity Village listing. We thank all applicants but only those selected for an interview will be contacted.