Careers: National Insurance Coordinator



Big Brothers Big Sisters of Canada is seeking a National Insurance Coordinator to oversee the activity of the National Insurance Program. They manage claims processes, accurately record all information related to claims, support agencies in administering claims and make reports/recommendations when issues arise. We seek an energetic, passionate, and empathic teammate who is compelled to make a difference through their work.


Since 1912, Big Brothers Big Sisters has been a social justice champion making a positive difference in the lives of Canada’s children and youth. The organization develops and implements a wide range of mentoring programs. Through the “power of three”–the family; the organization; and the mentor–we provide children the life-changing developmental relationships they need to reach their full potential.

Across Canada, Big Brothers Big Sisters serves more than 41,000 children and youth in 1,000 communities, through its 95 member agencies. The need is great as there are still thousands more Canadian children and youth waiting for mentors.

Big Brothers Big Sisters of Canada’s (BBBSC) role is that of catalyst, facilitator, and guardian of the brand. We fundraise to provide support, services, training, and leadership to our member agencies.

Our staff and volunteers support diverse young Canadians by providing a safe passage through childhood. We help children overcoming adversities and provide opportunities for them to grow and thrive as young adults.


This is a 1 FTE (35 hours per week) position that reports to the Interim Vice-President Operations This is a full time permanent opportunity to support BBBSC National Insurance Programs. The responsibilities of the National Insurance Coordinator will include:

  • Coordinate with counsel and insurance companies to manage claims.
  • Research and review historical records as they relate to active claims.
  • Source relevant information and fill out renewal documentation to ensure accuracy.
  • Communicate with agencies regarding claims processes, document requests and risk mitigation.
  • Address agency questions as they relate to insurance coverage and premiums.
  • Implement and maintain an insurance resource tool, ensuring the information is consistent and up-to-date.
  • Support the activity and business of the Insurance Task Force, Assistance Committee and any other insurance related committee.
  • Manage the claims intake process for new claims, including gathering information from agencies about the incident(s).
  • Advise national staff and agencies on insurance considerations for events.
  • Respond to agency and national staff questions related to the interpretation of insurance policies.
  • Track and maintain a database of claims and potential claims.
  • Performing other tasks or duties as assigned.


The successful candidate will possess strong experience in coordinating and supporting insurance program. To be successful in this role, you must be comfortable multi-tasking and managing multiple priorities and timelines. You are highly organized, analytical, and can follow through on commitments. You can effectively communicate with a variety of stakeholders and provide timely insights and guidance that can be used to make informed decisions in their respective areas. You are comfortable working both independently and in cooperation with others. You are passionate about the mission of Big Brothers Big Sisters of Canada.


In addition to being a team player, quick learner, and an analytical thinker the successful candidate will have the following Qualifications:

  • A degree/certification in the field of business administration, risk management and/or Chartered Insurance Professional (CIP) designation.
  • Minimum of 2 years experience within the field of insurance.
  • Knowledge of insurance policies, claims and risk management.
  • Ability to maintain focus and pay attention to detail.
  • Proficient with Microsoft Office particularly, Excel, PowerPoint along with Adobe Acrobat.
  • Robust writing skills with experience writing reports.
  • Experience working within a Federated model, charities and/or not-for-profit organizations.
  • Fluency in speaking, writing, and reading in English.
  • Ability to communicate complex terminology and services to diverse stakeholders.
  • Strong organization, problem-solving, analytical, and planning skills.
  • Strong interpersonal and communication skills with a focus on ensuring principles of equity, diversity, and inclusion are respected.
  • Highly motivated, resourceful, and eager to learn.


Big Brothers Big Sisters of Canada is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled and other equity seeking groups to apply and self-identify. Language abilities, especially bilingualism (English and French) are considered an asset.

If accommodation if required during the hiring process, please inform the hiring committee once selected for an interview. We thank all applicants but only those selected for an interview will be contacted. Although BBBSC works in a remote environment, there will be opportunities to for the staff to connect and engage periodically at in-person BBSC meetings and external events.

Please send a cover letter, resume, and salary expectations to Lovejeet Chohan, National Manager, Human Resources & Governance. The posting will be active until the position is filled or a candidate has been identified.