Internal Communications Survey This is a survey for Big Brothers Big Sisters agencies regarding national internal communications during the 2020 year. We appreciate the time you are taking to fill out this survey and take your feedback seriously. Based on your recommendations last year, we worked to keep e-blasts short, and Townhalls engaging - while adjusting for crisis communications. About YouYour Role at BBBS*Executive / LeadershipMarketing / FundraisingService DeliveryAdministrative(Please select the option that best describes your role at your agency. This will help us understand if we are communicating well based on job function.)Number of Children Served by Your Agency*<200201 - 1000>1000(Please indicate the approximate number of children served by your agency. This will help us understand feedback from different sized agencies.) Which National Office communications have you received, participated in or used over the past year? eBulletins - Monthly - Sent to all BBBS staff eBlasts - Twice a week - Sent to BBBS Executive Directors Townhalls - Monthly - All BBBS staff are invited Resource Library Yammer CRISIS COMMUNICATIONSIn 2020, our communications included response to the pandemic crisis, so we did pivot in the spring to offer more points of communications and discussion. There is a specific section in this year’s survey to provide feedback to our crisis communications.The FREQUENCY of Crisis Communications was:(We sent these "Executive Briefing Update Memos" as needed during the crisis - but strove to compile the information into one communication per week.) Too frequentJust rightNot Frequent EnoughI was satisfied with the CONTENT of the crisis communications.(The content and actions in the Executive Briefing Updates were always clear and relevant)Strongly DisagreeDisagreeAgreeStrongly AgreeI was satisfied with the LENGTH of most crisis communications.(You were able to read and absorb the content in Executive Briefing Updates in your available time.) Strongly DisagreeDisagreeAgreeStrongly AgreeCRISIS ENGAGEMENT MEETINGSIn 2020, we held discussions meetings with Executives related to the evolving pandemic. The FREQUENCY of Executive Briefing Meetings was:(We held these meetings weekly, then bi-weekly as the pandemic evolved.) Too frequentJust rightNot Frequent EnoughI was satisfied with the CONTENT of the crisis meetings (Executive Briefing Meetingss).(The topics and content of meetings were relevant and informative)Strongly DisagreeDisagreeAgreeStrongly AgreeE-BULLETINSThe FREQUENCY of the e-Bulletin delivery is:(e-Bulletins are currently sent to all staff once per month.)Too FrequentJust RightNot Frequent EnoughI am satisfied with the CONTENT of the e-Bulletin.(The content is always clear and relevant.) Strongly DisagreeDisagreeAgreeStrongly AgreeI am satisfied with the LENGTH of the e-Bulletin.(You are able to read and absorb the content in your available time.) Strongly DisagreeDisagreeAgreeStrongly AgreeE-BLASTSThe FREQUENCY of the direct communications (eBlasts) is:(We currently strive to send no more than 2 per week.) Too frequentJust rightNot Frequent EnoughI am satisfied with the CONTENT of the direct communications (eBlasts).(The content of the memo is always clear and relevant)Strongly DisagreeDisagreeAgreeStrongly AgreeI am satisfied with the LENGTH of most direct communications (eBlasts).(You are able to read and absorb the content in your available time.) Strongly DisagreeDisagreeAgreeStrongly AgreeCRISIS COMMUNICATIONSIn 2020 we responded to the pandemic with an adjusted schedule of crisis communications and update meetings.The FREQUENCY of the crisis communications (Executive Update memos) was: Too frequentJust rightNot Frequent EnoughI was satisfied with the CONTENT of the crisis communications (Executive Update memos).(The content of the memo was clear and relevant)Strongly DisagreeDisagreeAgreeStrongly AgreeI was satisfied with the LENGTH of most crisis communications (Executive Update memos).(You were able to read and absorb the content in your available time.) Strongly DisagreeDisagreeAgreeStrongly AgreeThe FREQUENCY of Executive Update Meetings was:(During the crisis we held frequent discussion group meetings and crisis updates) Too FrequentJust RightNot Frequent EnoughI was satisfied with the CONTENT of Executive Update Meetings(The topics and content of meetings were relevant and informative)Strongly DisagreeDisagreeAgreeStrongly AgreeTOWNHALLSThe FREQUENCY of National Townhalls is:(Townhalls currently occur once per month.) Too FrequentJust RightNot Frequent EnoughI am satisfied with the CONTENT of National Townhalls.(The topics and content of webinars are usually relevant and informative)Strongly DisagreeDisagreeAgreeStrongly AgreeI am satisfied with the LENGTH of National Townhalls.(You are able to join and absorb the content in your available time.) Strongly DisagreeDisagreeAgreeStrongly AgreeI am satisfied with INTERACTIVITY of National Townhall "Discussions".(I feel the interactive panel discussions for agency staff to share knowledge are relevant and useful.)Strongly DisagreeDisagreeAgreeStrongly AgreeAGENCY RESOURCE LIBRARYI am satisfied with the CONTENT of the Agency Resource Library.(The materials and videos hosted in the site are relevant and informative) Strongly DisagreeDisagreeAgreeStrongly AgreeI am satisfied with the FEEDBACK option on the Agency Resource Library.(We introduced a feedback form in 2019 to help users report missing content or ask for aid locating relevant informative) Strongly DisagreeDisagreeAgreeStrongly Agree OTHERHow else have you interacted with National Office communications this year? Participated in a working group or committee Responded to one or more surveys (other than this one) Attended one or more online training sessions (e.g. BBBSC Orientation) Shared National social media posts Attended the Virtual National Showcase Participated in National Marketing Campaigns Participated in conversations on YAMMER (check any that apply)Any suggestions related to how the National Office communicates with your agency?Please provide any constructive feedback related to the way the National Office communicates with your agency.NameThis field is for validation purposes and should be left unchanged. Facebook Twitter Google+ LinkedIn
