Big Brothers Big Sisters of Canada (BBBSC) is looking for a National Coordinator of Quality Assurance, Bilingual (French/English) who plays a critical role in ensuring the smooth operation of the federation-wide Quality Assurance Program, including providing support to member agencies.
WHY BIG BROTHERS BIG SISTERS OF CANADA?
For over 100 years, Big Brothers Big Sisters Canada (BBBSC) has been championing the health and wellbeing of youth by providing mentoring programs in communities across the country. BBBSC is a Federation comprised of 86 member agencies. Together, we mobilize over 17,500 volunteers who in turn mentor 32,000 children and youth.
The BBBSC national office provides the Federation with support, resources, and guidance, including a national quality assurance program, pan-Canadian programs, centralized data-collection and shared technology infrastructure, and national fundraising and advocacy campaigns. Join our team as we work together to achieve our mission to enable life-changing mentoring rleationships to ignite the power and potential of young people.
IDEAL CANDIDATE
The successful candidate will have strong analytical skills, a passion for excellence, and the ability to collaborate across departments to uphold our commitment to quality and customer satisfaction.
If you’re passionate about maintaining and enhancing quality in a dynamic environment, we’d love to hear from you! You can multi-task and manage both the quality and logistical elements of the role, while effectively communicating with senior leadership team members. You are passionate about our mission and carry a growth and innovation mindset, and you have exceptional interpersonal and communication skills.
You are a results-driven individual who is analytical, and a problem-solver.
RESPONSIBILITIES AND DUTIES
In recruiting for the National Coordinator of Quality Assurance, we are looking for someone who can ensure smooth operation of the federation-wide Quality Assurance Program, including providing specialized support to member agencies. The role provides crucial logistical, administrative, and technical support to the National Team and assists in the review, revision, and development of tools, resources and Quality Assurance processes.
This is a 1 FTE (28 hours per week) position that reports to the National Director of Quality Assurance. As our National Coordinator of Quality Assurance, you will be responsible for:
- Assist in the ongoing development and logistical support for the online Quality Assurance Review system;
- Coordinate the development and revision of tools and resources;
- Support research and evaluation initiatives;
- Manage the receipt, storage and facilitated access of documents and information;
- Communicate with member agencies by offering support and answering questions regarding the review process, online review system, and National Standards;
- Assist in analyzing evidence using predetermined standards, matrices and tools;
- Create and co-write reports using existing templates;
- Assist in investigations; investigate agencies that are not following the standards, not adhering to by laws, not paying membership dues;
- Providing specialized support to agencies;
- Support meetings;
- Work collaboratively across a multi-disciplinary team;
KNOWLEDGE & SKILLS
In addition to being a team player, quick learner, and analytical thinker the successful candidate will have the following Qualifications:
- Bilingual (French/English) required;
- University Degree, College Diploma and/or Professional Designation in a related field (i.e. Organizational Management, Evaluation, Quality Assurance, Administration, Social Work), or equivalent;
- 3+ years progressive work experience in a related field (Accreditation, Program Evaluation, Organizational Management, Administration) preferred;
- Experience using evaluation tools and/or reviewing and analyzing results of evaluations (i.e. Surveys, Evaluation Reports);
- Strong communication skills in both French and English (Written and Verbal);
- Advanced Office 365 Suite (Outlook, Teams, SharePoint, One Drive); Advanced MS Office Suite (Excel, Word);
- Advanced online application management systems (i.e. Survey Monkey) preferred;
- Strong organizational and time management skills;
- Experience managing large amounts of data and documents;
- Demonstrated analytical, problem-solving and project coordination skills;
- Ability to analyze, prepare, and present formation in a clear and concise manner;
- Superior team player and collaborator;
- Experience working with community-based children- and youth-serving agencies preferred;
- Enthusiasm for role and ability to work independently and reliably.
APPLICATION PROCESS
Big Brothers Big Sisters of Canada is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled and other equity seeking groups to apply and self-identify. Bilingualism (English and French) is required for this role.
If accommodation if required during the hiring process, please inform the hiring committee once selected for an interview. We thank all applicants but only those selected for an interview will be contacted.
Amna Chaudhary, Human Resources Coordinator. The posting will be active until the position is filled or a candidate has been identified.